Charging Base for 'Vincent'
Global Toll-Free Hotline: 1-888-262-2211
Express shipping service around the world
Best-in-business warranty service
Guaranteed safe checkout with Shopify/Paypal
This is the black charging base that also functions as a rest place for 'Vincent'. We've noticed that some customers with pets, especially with bigger size puppies, their pet friends tends to play with this charging base, and resulting in damaging it by the end.
Therefore we've made the effort to keep an additional stock of the charging base, and we only charge a minimum fee to cover our costs & shipping.
90 Day Money Back Guarantee
- If you are not satisfied with our product, we will gladly take your return and issue a full refund for your purchase within 90 days after you receive your package.
2 Year Factory Warranty- All products come with our facotry warranty that covers every major parts including the motor, the battery, and the control board. However, replacement parts such as filters, brushes and wheels are not coverd.
We're currently offering all customers Additional One Year Factory Warranty for FREE once you register your products on our website. Please click here to extend your warranty!
1. In any case if your product is malfunctioning, please use our Trouble Shoot page in the manual to eliminate possible causes.
2. Contact us via our Global Toll-Free Hotline 1-888-262-2211, or via email to email@example.com, or create a service ticket here.
3. In the refund/replacement process, we will either return your money to your method of payment or send out a replacement unit to you as soon as we receive your unit back.
We're currently shipping to North America, Europe, and Japan only. We'll do our best to fulfill orders to other countries in the world, however please kindly contact us first before placing your orders.
We will process your order right after we receive it, and normally your order will be shipped within 48 hours. Some parts & accessories may be stored and shipped by other couriers in the destination country.The handling time for orders of replacement parts may vary between 2-5 business days.
WORLD CLASS QUALITY
Our products are all designed in our North America office and manufactured by our own facility.
We provide free delivery for all orders over $80 USD or equivalent value in other currencies.
We normally process all orders within 24 hours for all our appliances, and 3-5 business days for all parts and accessories.