FAQ

How do you ship my order? And when?

All of our products are stored and shipped via Amazon. At the moment we do not charge extra fees for shipping within USA/Canada with standard shipping options.

We will process your order right after we receive it, and normally your order will be shipped within 24 hours.Some parts & accessories may be stored and shipped by other couriers in the destination country.

The handling time for orders of replacement parts may vary between 2-5 business days.

What is your return policy?

We offer all customers 90 Day Money Back Guarantee, and 2 Years Factory Warranty.

If you need assistance with your product, please simply use the "Contact US" form, or click the link below to let us know, we will always be glad to help!

Return & Exchange

How do I get the "Free Extra 1 Year Extended Warranty"?

Roomie Family Benefit - currently we are also offering a "Free Extra 1 Year Extended Warranty" to customer who connects with us. To join our Roomie Family and register your purchase, please click the link below:

Free Extra 1 Year Extended Warranty